Ruth Allen Pty Ltd (85 241 906 177) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

WHAT IS PERSONAL INFORMATION?

Personal Information is information or an opinion that identifies an individual. We may collect Personal Information that allows Us to identify who an individual is and share Personal Information. The type of personal information We may collect includes:

·       Personal Information – we may collect personal details such as an individual’s name, location, date of birth and nationality allowing Us to identify who the individual is;

·       Contact Information – We collect information such as an individuals email address, telephone and fax number, third-part user names, residential, business and postal address and other information that allows Us to contact the individual;

·       Financial Information – We collect financial information such as any bank or cred card details used to transact with Us and other information that allows Us to transact with the individual and/or provide them with our Services;

·       Statistical Information – We collect behavioural and statistical information about an individual business in connection with the Services and/or the Online Platforms.

We collect your Personal Information so that We can carry out the following actions:

·       to enable You to use our Online Platforms;

·       to provide our Services;

·       to communicate with you, including about our Services and offers which might interest you;

·       to provide You with information or advice;

·       to process payments by or to You in connection with our Services;

·       to create accounts, tax invoices or receipts;

·       to provide your Personal Information to third parties in order for them to supply the Services to you;

·       to consider and respond to complaints made by you.

·       We may disclose additional purposes for collection of your Personal Information in collection statements at the point of collection.

This Personal Information is obtained in many ways including in association with your use of the Services, an enquiry about Us, or generally dealing with Us directly or via our Online Platforms. We don’t guarantee website links or policy of authorised third parties.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

THIRD PARTIES

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Ruth Allen Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

COOKIES

We may use temporary (session) cookies or permanent cookies when You access our Online Platforms and/or Services. This allows Us to recognise your browser and track the web pages You have visited. You can switch off cookies by adjusting the settings on your web browser.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

POLICY UPDATES

If this Privacy Policy changes, We will post any updates on our website. Please refer back to this Privacy Policy to review any amendments.

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy please contact us at:

Ruth Allen Pty Ltd

10 Hossack Ave, Coburg North 3058

Australia

Email: create@ruthallen.com.au

Version Date: June 2024