Terms & Conditions.

These terms and conditions outline the rules and regulations for the use of our website and the purchase of our handblown glass pieces.

By accessing this website and/or placing an order, you agree to accept and abide by these terms and conditions. Please read them carefully before making a purchase.

1. Interpretation

  • "Studio," "we," "us," or "our" refers to Ruth Allen studio.

  • "You" or "your" refers to the customer or user of our website and products.

  • "Products" refers to the handblown glass pieces available for purchase on our website.

2. Orders

  • By placing an order through our website, you warrant that you are at least 18 years old and legally capable of entering into binding contracts.

  • All orders are subject to availability and acceptance. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase.

  • Once an order is placed, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order; acceptance occurs when the product is dispatched to you.

  • Prices for products are listed in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) unless otherwise stated. Additional shipping charges may apply and will be displayed at checkout.

3. Payment

  • All payments are processed securely through our chosen payment gateway.

  • Payment must be made in full at the time of ordering.

4. Shipping and Delivery

  • We aim to dispatch orders within 2 business days of acceptance, unless otherwise specified (e.g., custom orders).

  • Delivery times may vary depending on your location within Australia. Estimated delivery dates are provided for guidance only and are not guaranteed.

  • Risk of loss and title for products pass to you upon delivery of the items to the carrier.

5. Returns and Refunds

  • We want you to be satisfied with your purchase. If a product is deemed faulty, you must return the item(s) within 14 days of receipt for a refund or exchange, subject to our Returns Policy.

  • Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

  • Refunds will be issued to the original payment method within 5 business days of receiving the returned item(s).

6. Intellectual Property

  • All content included on this website, such as text, graphics, logos, images, and software, is the property of Ruth Allen studio or its suppliers and is protected by Australian and international copyright laws.

  • You may not reproduce, distribute, display, or transmit any content on this website without our prior written consent.

7. Limitation of Liability

  • To the extent permitted by law, Ruth Allen studio, its directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or website.

8. Governing Law

  • These terms and conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Australia.

9. Changes to Terms and Conditions

  • We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting to this website.

  • Your continued use of the website and/or purchase of products constitutes acceptance of the updated terms and conditions.

10. Contact Us

  • If you have any questions about these terms and conditions, please contact us at create@ruthallen.com.au.

Thank you for choosing Ruth Allen. We appreciate your business!